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Ombudsperson

What it is? What is it for?

The efficiency of the public sector was established in the Federal Constitution as a citizen’s right. In this concept, the Ombudsperson takes the position of dealing with opinions, complaints and reports of misconduct, aimed at guaranteeing the principles of ethics, efficiency and transparency in the relationships between the government and citizens.

Historically, the use of the Ombudsperson originated in Sweden in the 19th Century. It is a term that can be translated as proxy or advocate for citizens when facing the State.

The Ombudsperson is charged with the mission of operating together with Senior Administration. suggesting necessary improvements based on the analysis of opinions received.

The BNDES’ Ombudsperson

Developed in 2003, the BNDES’ Ombudsperson works with after-services and the mediation of conflicts between citizens and the Institution, issuing clarifications and trying to strengthen the bonds between the BNDES, its clients and the general public.  For this, it encourages decentralized, voluntary and effective initiatives to improve the services rendered, becoming an instrument for social inclusion.

Operating autonomously, impartially and confidentially, the Ombudsperson interprets citizens’ anguish concerning the company, contributing to the improvement of the democratic process.

In this effort, it is the duty of the BNDES’ Ombudsperson to operate as a means of communication between the Institution and the external and internal public (employees and collaborators), receiving:

  • Suggestions;
  • Reports of misconduct; 
  • Complaints and other problems that were not solved through the service: Contact us

How to access the Ombudsperson?

The BNDES’ Ombudsperson can be accessed using the following:

  • Electronically: Contact the Ombudsperson
  • Phone: +55 21 2172-7447
  • Fax: +55 21 2172-7117 
  • Address: Avenida República do Chile, 100 - 19º andar
    20031-917 - Rio de Janeiro - RJ - Brazil 
Recent News  Recent News
05/19/2017
Approval of BNDES credit for machinery and equipment increases 38% in the first quadrimester
BNDES Finame, credit line for capital goods, registers increase of almost 200% in approvals for the Industry between January and April
05/09/2017
BNDES gathers experiences from world development banks to start elaborating its long-term strategy
Four months after deeply reformulating its operational policies, the Brazilian Development Bank (BNDES) begins the process of internal reflection that will lead to the development of a medium and long-term strategy, with guidelines until 2030. By the end of the year, a cycle of discussions involving the Bank’s technical staff will discuss what should be the role and performance of BNDES in an economy with low inflation and interest rates. The first step last Friday (05/05) was the accomplishment of the international seminar “The role of development banks in the present and in the future: experiences, opportunities and challenges,” organized in partnership with the World Bank, which gathered executives from eight international institutions and employees from BNDES, for a whole day. The event also marked the beginning of a series of activities to celebrate the 65 years of BNDES, which will be completed in June.