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Ombudsperson

What it is? What is it for?

The efficiency of the public sector was established in the Federal Constitution as a citizen’s right. In this concept, the Ombudsperson takes the position of dealing with opinions, complaints and reports of misconduct, aimed at guaranteeing the principles of ethics, efficiency and transparency in the relationships between the government and citizens.

Historically, the use of the Ombudsperson originated in Sweden in the 19th Century. It is a term that can be translated as proxy or advocate for citizens when facing the State.

The Ombudsperson is charged with the mission of operating together with Senior Administration. suggesting necessary improvements based on the analysis of opinions received.

The BNDES’ Ombudsperson

Developed in 2003, the BNDES’ Ombudsperson works with after-services and the mediation of conflicts between citizens and the Institution, issuing clarifications and trying to strengthen the bonds between the BNDES, its clients and the general public.  For this, it encourages decentralized, voluntary and effective initiatives to improve the services rendered, becoming an instrument for social inclusion.

Operating autonomously, impartially and confidentially, the Ombudsperson interprets citizens’ anguish concerning the company, contributing to the improvement of the democratic process.

In this effort, it is the duty of the BNDES’ Ombudsperson to operate as a means of communication between the Institution and the external and internal public (employees and collaborators), receiving:

  • Suggestions;
  • Reports of misconduct; 
  • Complaints and other problems that were not solved through the service: Contact us

How to access the Ombudsperson?

The BNDES’ Ombudsperson can be accessed using the following:

  • Electronically: Contact the Ombudsperson
  • Phone: +55 21 2172-7447
  • Fax: +55 21 2172-7117 
  • Address: Avenida República do Chile, 100 - 19º andar
    20031-917 - Rio de Janeiro - RJ - Brazil 
Recent News  Recent News
08/08/2017
BNDES has been invited to be an Open Market Dealer for the Brazilian Central Bank
This is the first time BNDES will act as Dealer for BC, a status that is granted by the Brazilian Central Bank every six months to only 10 banks and two brokerage companies. The Dealer’s role is to mediate market transactions of the Brazilian Central Bank with government securities in matched operations, which allow the daily adjustment of the money supply and interest rates.
08/14/2017
BNDES registers a net income of R$ 1.34 billion in the first half of this year
The 92.7% reduction of the spending on investment losses and the higher return provided by the variable income portfolio in the form of dividends, equity accounting and disposals, were the main contributions of the result of the shareholdings, originating mostly from the subsidiary of BNDESPAR holdings.