The efficiency of the public sector was established in the Federal Constitution as a citizen’s right. In this concept, the Ombudsperson takes the position of dealing with opinions, complaints and reports of misconduct, aimed at guaranteeing the principles of ethics, efficiency and transparency in the relationships between the government and citizens.
Historically, the use of the Ombudsperson originated in Sweden in the 19th Century. It is a term that can be translated as proxy or advocate for citizens when facing the State.
The Ombudsperson is charged with the mission of operating together with Senior Administration. suggesting necessary improvements based on the analysis of opinions received.
Developed in 2003, the BNDES’ Ombudsperson works with after-services and the mediation of conflicts between citizens and the Institution, issuing clarifications and trying to strengthen the bonds between the BNDES, its clients and the general public. For this, it encourages decentralized, voluntary and effective initiatives to improve the services rendered, becoming an instrument for social inclusion.
Operating autonomously, impartially and confidentially, the Ombudsperson interprets citizens’ anguish concerning the company, contributing to the improvement of the democratic process.
In this effort, it is the duty of the BNDES’ Ombudsperson to operate as a means of communication between the Institution and the external and internal public (employees and collaborators), receiving:
The BNDES’ Ombudsperson can be accessed using the following: